Support for URLStrip
URLStrip is built to be simple, entirely local, and have verifiable output. If something is not working, or if URLStrip misses tracking in a link, this page explains the best way to get help.
Quick help
For general URLStrip support, email hello@tacitalabs.com.
If you are reporting a missed tracker, see the missed-parameter FAQ or email submissions@tacitalabs.com.
Report a missed tracker
If URLStrip leaves tracking parameters behind, you can report the link by email. On macOS and Windows, URLStrip may also offer a built-in reporting flow. On iOS and iPadOS, URLStrip links to this website for reporting guidance instead of generating an in-app email report, mailto report, or shareable report body.
Useful reports include:
- The original URL.
- The cleaned URL URLStrip produced.
- Your platform.
- Your app version.
- How you cleaned the URL.
- How many parameters were removed.
- What type of parameters were removed.
- When it was cleaned.
Additionally, it is recommended that you include information on what was missed and how you know it is a tracking parameter.
Email missed-tracker reports to submissions@tacitalabs.com.
Please do not send links that contain private information unless you are comfortable sharing them for debugging.
Common troubleshooting checks
If you encounter a problem, please check the following prior to submitting a support request:
- Make sure you are using the latest version of URLStrip.
- If the Safari Extension is not working, confirm it is enabled in System Settings > Safari > Extensions > URLStrip.
- If QR scanning does not work, confirm camera access is allowed for URLStrip.
- If QR image import does not work, confirm photo access is allowed.
- If a link does not change after cleaning, it may not contain tracking parameters URLStrip currently recognizes. If you think URLStrip missed something, send a missed tracker report manually.
Privacy note
URL cleaning happens on your device. URLStrip does not require an account, does not use a cloud link-cleaning service, and does not collect your browsing history or cleaned-link history.
Support emails and missed-tracker reports are different from normal URL cleaning. Normal URL cleaning stays on your device. If you choose to send an email, Tacita Labs receives the information included in that message so we can respond or improve URLStrip.
Read the full Privacy Policy.
App Store support contact
For App Store support, product questions, bug reports, or privacy questions:
For missed tracker examples: