Support for URLStrip

Quick help

For general URLStrip support, email hello@tacitalabs.com.

If you are reporting a missed tracker, use URLStrip's built-in Report Missed Tracker flow when possible. It gives us the details needed to improve the rules without turning URLStrip into a cloud service.

Report a missed tracker

If URLStrip leaves tracking parameters behind, you can report the link from inside the app. A missed-tracker report is optional and only sends if you choose to send it.

A useful report may include:

• The original URL.
• The cleaned URL URLStrip produced.
• The tracking parameters that were missed.
• Your platform and app version.
• Any extra notes you choose to add.

You can also email missed-tracker reports to submissions@tacitalabs.com.

Please do not send links that contain private information unless you are comfortable sharing them for debugging.

Common checks

Before sending a support request, these quick checks often solve the problem:

• Make sure you are using the latest version of URLStrip.
• If the Safari Extension is not working, confirm it is enabled in Settings > Safari > Extensions > URLStrip.
• If QR scanning does not work, confirm camera access is allowed for URLStrip.
• If QR image import does not work, confirm photo access is allowed.
• If a link does not change after cleaning, it may not contain tracking parameters URLStrip currently recognizes.

Privacy note

Normal URL cleaning happens on your device. URLStrip does not require an account, does not use a cloud link-cleaning service, and does not collect your browsing history or cleaned-link history.

Support emails and missed-tracker reports are different: if you choose to send one, Tacita Labs receives the information included in that message so we can respond or improve URLStrip.

Read the full Privacy Policy.

App Store support contact

For App Store support, product questions, bug reports, or privacy questions:

hello@tacitalabs.com

For missed tracker examples:

submissions@tacitalabs.com